Privacy Policy
Last updated: June 2024
Friends of Recovery Association ("F.O.R.A.", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (friendsofrecovery.com), make a donation, or subscribe to our newsletter.
Information We Collect
- Personal Information: When you make a donation, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, mailing address, and payment information.
- Non-Personal Information: We may collect non-personal information such as browser type, device information, and pages visited, using cookies and analytics tools (e.g., Google Analytics).
How We Use Your Information
- To process donations and send donation receipts.
- To communicate with you about our programs, events, and updates (if you have opted in to our newsletter).
- To respond to your inquiries and provide support.
- To improve our website and services.
Newsletter and Email Communications
We use Listmonk to manage our email lists and send newsletters and updates. When you subscribe to our newsletter, you provide your consent to receive emails from us. We will only send you emails if you have opted in through our website or other explicit means.
Every email we send includes a clear and easy way to unsubscribe or opt out of future communications. You can unsubscribe at any time by clicking the "unsubscribe" link in any newsletter email or by contacting us directly at [email protected].
We do not sell or share your email address or phone number with third parties, except as required to deliver our email communications (such as through Listmonk or AWS SES). We comply with all applicable laws, including the CAN-SPAM Act. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Our emails include our organization's contact information and a valid physical mailing address.
SMS Communications
Friends of Recovery Association will use SMS messaging for 1-to-1 conversational communication with clients and employees. Messages include appointment reminders, wellness check-ins, resource coordination, and internal staff updates. No marketing or promotional content will be sent. All users provide consent during intake or onboarding. Users can opt out at any time by replying STOP.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We use reputable third-party services, such as Listmonk and AWS SES, to help manage and deliver our communications securely.
Donations
Donations are processed securely through our third-party payment processor. We do not store your credit card information on our servers. We may retain your contact information for tax and acknowledgment purposes.
Cookies and Analytics
Our website uses cookies and Google Analytics to understand how visitors use our site. This helps us improve user experience. You can disable cookies in your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
Your Rights
- You may request to access, correct, or delete your personal information by contacting us.
- You may opt out of our communications at any time.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].